FAQ

Ordering

How do I make an Order?

You can place an order directly through our online shop by browsing our available products and selecting your desired items. This shop is for pickup orders only, so please choose your pickup date at checkout. If you are looking for delivery within Calgary, please visit the “Deliveries” section in our footer to place your order through Sweet N Fresh.

Pick up or Delivery?

We offer both options. However, we recommend pickup if possible—it’s the most affordable choice and ensures your treats stay perfectly fresh.

How far in advance should I place my order?

We recommend placing your order at least 72 hours in advance to ensure availability, especially for larger or specialty orders. For standard items, advance notice is typically not required unless otherwise stated, as many products are available in-store daily.

How long does shipping take?

Delivery within Calgary usually takes 60-90 minutes after it has been shipped, depending on your location and order size.

Do you ship internationally?

Not at this time. We currently offer local delivery within Calgary only.

How can I track my order for deliveries?

You can track your order through Sweet and Fresh, our delivery partner. A tracking link will be provided once your order is on its way.

Our Ingredients

Are all your products gluten-free, vegan, and nut-free?

Yes! Every item we make is gluten-free, dairy-free, soy free, and nut-free, with plenty of vegan options available. We’re passionate about creating treats that everyone can enjoy — delicious, inclusive, and made for all dietary needs.

Do you use any other common allergens?

Delissitude is a dedicated gluten-free, dairy-free, souy free, and nut-free bakery and emporium based in Calgary, Alberta. Some of our products may contain other ingredients such as soy or seeds, but all allergens are clearly listed on each product page

Where can I find your products that are dairy-free, vegan, nut-free?

You can browse our Shop page and use the filters to easily find items that fit your dietary preferences — whether you’re looking for vegan, dairy-free, or nut-free options. We also have an Ingredients list for every product on the store for your convenience.

Do you have any products for a diabetic?

We’re currently developing new recipes that are more suitable for people with diabetes. Stay tuned — we’re excited to expand our menu to include options that are lower in sugar while still tasting amazing!

Product Care

How should I store baked goods?

To keep your treats fresh and delicious, here’s how we recommend storing each type:

Cakes: Store in the refrigerator and enjoy within 3–4 days. Let your cake sit at room temperature for 30 minutes before serving for the best texture and flavour.
Breads: Keep in an airtight container or bread bag at room temperature for up to 3 days. For longer storage, slice and freeze.
Cookies: Store in an airtight container at room temperature for up to 5 days. To keep them soft, you can add a small piece of bread or a slice of apple to the container.
Macarons: Keep refrigerated in an airtight container for up to 5 days. For the best flavor, bring them to room temperature before serving.
Muffins: Store in an airtight container at room temperature for up to 3 days or refrigerate for up to 5 days.

Can I freeze your products?

Yes! Most of our baked goods freeze beautifully.

Cakes and Muffins: Wrap tightly in plastic wrap and freeze for up to 1 month. Thaw in the refrigerator overnight before serving.
Breads: Slice before freezing and store in a freezer-safe bag for up to 2 months. Toast or warm in the oven to refresh.
Cookies: Freeze in an airtight container for up to 6 weeks. They’ll taste freshly baked once thawed at room temperature.
Macarons: We don’t recommend freezing macarons, as it can affect their delicate texture.

Custom Orders & Special Requests

Do you sell wholesale?

We currently offer wholesale options for select products. If you’re interested in carrying our baked goods or placing a bulk order for your café, restaurant, or event, please reach out — we’d be happy to share our wholesale menu and details.

General Policies

Do you offer refunds or exchanges?

Yes, we do! If there’s an issue with your order, please contact us right away. We’re happy to offer refunds or exchanges where applicable to ensure you’re completely satisfied with your purchase.

What if I have a extreme allergy?

We take allergies very seriously and handle all products with the utmost care to prevent cross-contamination. Each item on our website includes a detailed ingredient label so you can shop with confidence. If you have specific concerns, feel free to contact us before placing your order — we’re always happy to help.

How much notice is needed for online orders?

No advance notice is required except for a 72 hours notice unless otherwise stated — most of our treats are readily available in-store or online.